Karingal Vet Hospital

328 Cranbourne Road, Frankston, VIC, 3199

P: (03) 9789 3444

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Ballam Park Vet Clinic

210 Karingal Drive, Frankston, VIC, 3199

P: (03) 9785 9288

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Coronavirus Update

Update 24/3/2020
We would like to thank all our wonderful clients who have adapted to the changes we have been forced to make as we face this COVID-19 pandemic together. Your patience and understanding is much appreciated.

We are still OPEN and providing most normal services (e.g. consultations, vaccinations, surgery etc. We would ask though that if it something that is not urgent then consider postponing (e.g. nail trims)
We have now had to make a few more additional changes in order for everyone to stay safe and help “flatten the curve”. These changes are as follows:
🐾 Our Ballam Park Veterinary Clinic will be closed for the foreseeable future. Our two practices are linked and so we are able to access all medical records for any animals who have been to Ballam Park Vet Clinic.
 
⌚️ We are no longer opening on Sundays (9am to 1pm) until further notice. If your pets require veterinary attention on a Sunday please contact your local emergency centre. All other hours remain the same (8am to 8pm Mon-Fri and 9am to 5pm Sat).
 
🚪 Clients are no longer allowed access to the building. When you arrive for your appointment please call us on 9789 3444 to let us know you are here. Staff members will then come out to your car to discuss your pet’s health concerns while maintaining adequate social distancing. If needed we will then bring your pet into the hospital to be examined (while you remain outside) and a treatment plan determined. We will then come back to you to discuss further. We may use several of our outdoor areas as consult “rooms” if needed.
 
🖱 We have turned off our online booking system. Please call the hospital on 9789 3444 to make an appointment.
 
📞 If you need medications, food or other products for your pet please call ahead to order these. Please do not just arrive at the clinic. We will organise the items you need and arrange payment. When you arrive at the the hospital to pick things up please call us on 9789 3444 and we will bring the items out to you.
 
🦠 If you are unwell or in isolation then PLEASE DO NOT COME to the hospital. Organise a family member or friend to bring your pet. We can call you to discuss your pet’s health.


Update 19/3/2020
We are OPEN as usual and our operating hours stay the same.

At Karingal Veterinary Hospital we are committed to providing ongoing veterinary care for your pets while still ensuring your safety, the safety of our staff and the safety of the wider community.
We have already made a number of changes in the way the staff go about their daily tasks but we need your help and understanding moving forward. You can assist us by adhering to the following recommendations and requests.

📞 If you have booked an appointment and are showing any signs of infection or have been potentially exposed to someone who is, then please call us on 9789 3444 to reschedule your appointment.

📅 Please consider postponing non-urgent appointments such as nail trims, annual health checks etc.

🚙 When you arrive for your appointment we request that you stay in your car and call us on 9789 3444 to let us know you have arrived. Our reception staff will take note of your car’s details and one of our staff will come out and get you when we are ready for your appointment. Alternatively, if the weather is suitable, we do have an outside waiting area, and this can be utilised if no-one else is currently there. In this way, we will minimise the number of people in our waiting room.

☣️ Once in the Hospital, we ask you to please use the hand sanitisers on entry and exit. This is particularly important if using items like the EFTPOS machine. It would also be beneficial to use non-contact payment (i.e. not cash).

☝️ We ask you to minimise the number of people coming into the Hospital for the appointment. Ideally one person should accompany your pet. If other people wish to be involved we can simply use your phone on speaker so they can comment and hear what is being said. Refrain from bringing children with you where possible.

🙅‍♀️ Keep your distance! When in the Hospital our staff will be trying to maintain some distance between people. It’s not that we don’t love you but “social distancing” is the new norm!

🐶 In some cases it may be necessary for our staff to take your pet out of the consult room and into our treatment area to allow certain procedures to be done.

💊 If your pet is on long term medications or prescription foods consider how much you have on hand and give a few more extra days notice if you need items. While currently there are no disruptions to the supply of most medications and food it is possible this will change at some point.

We appreciate your understanding and patience as we implement these changes. Our goal is to still look after your pets. We may just have to do it is a slightly different way!

Stay safe,
The Team at Karingal Veterinary Hospital

 

328 Cranbourne Road, Frankston, VIC, 3199

P: (03) 9789 3444

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The Karingal Veterinary Hospital is open 7 days a week.

Our hours are

- 8am-8pm Monday-Friday,
- 9am-5pm Saturday,
- 9am-1pm Sunday,

* We are closed on public holidays.

210 Karingal Drive, Frankston, VIC, 3999

P: (03) 9785 9288

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Facebook

Ballam Park Veterinary Clinic is open 6 days a week.

Our hours are

- 8:30am-6pm Monday-Friday,

* We are closed Saturdays, Sundays and on public holidays.

Karingal Vet Hospital